{"id":95,"date":"2025-04-02T20:41:19","date_gmt":"2025-04-02T20:41:19","guid":{"rendered":"https:\/\/www.familie-kleinman.nl\/brain\/?p=95"},"modified":"2025-04-02T20:41:56","modified_gmt":"2025-04-02T20:41:56","slug":"door-to-door-sales-the-new-lying-standard","status":"publish","type":"post","link":"https:\/\/www.familie-kleinman.nl\/brain\/index.php\/2025\/04\/02\/door-to-door-sales-the-new-lying-standard\/","title":{"rendered":"Door to door sales, the new “lying” standard"},"content":{"rendered":"

For the past few years, we’ve had a sticker next to our doorbell that politely reads: “No door-to-door salespeople, please.” <\/em>It works \u2014 99% of salespeople (yes, even the polite ones in suits) see it, turn around, and leave us in peace. But then there’s a special breed of door-to-door sellers.<\/p>\n

The kind who think these stickers are just\u2026 suggestions. One of those pricks \u2014 sorry, I don\u2019t have a nicer word \u2014 rang our doorbell a few weeks ago.<\/p>\n

<\/p>\n

Part 1, “Bert” at the door<\/h1>\n

My wife opened the door. It was \u201ca KPN fiber internet guy\u201d, let’s call him Bert \u2014 not trying to sell<\/em> us anything, of course.<\/p>\n

No, he just wanted to \u201cgive us some advice\u201d<\/em> about our internet<\/p>\n

Yeah… Right.<\/p>\n

Then he continued his stream of lies. Apparently, our internet cable was outdated and needed to be replaced. Uhh… it’s a fiber optic cable that was installed just over ten years ago.<\/p>\n

And fiber is, well… ehhh fiber? It doesn\u2019t really expire<\/em>, does it? I mean \u2014 I could be wrong. But I\u2019m probably not.<\/p>\n

And of course \u2014 of course!<\/em> \u2014 KPN\u2019s internet was supposedly much cheaper<\/em> than the subscription we currently had.<\/p>\n

Spoiler alert: I checked that evening. KPN is actually more<\/em> expensive.<\/p>\n

My wife told him that I was \u201cin charge\u201d of our internet, and that she wouldn\u2019t make any decisions on the spot.<\/p>\n

The guy seemed a bit disappointed, said he\u2019d come back later that evening \u2014 which, surprise surprise, he never did.<\/p>\n

And that was it. …<\/p>\n

Until this Monday.<\/p>\n

Part 2, “Ernie” at the door<\/h1>\n

I had just arrived home after work and changed into my gym clothes, ready to head out, when I spotted a guy in a green KPN jacket walking down our street.<\/p>\n

My immediate thought?<\/p>\n

This could be the sequel.
\n<\/em><\/p>\n

And yep \u2014 after specifically targeting two of our neighbours, he walked right up to our doorstep. Unfortunately for him: I came prepared.<\/p>\n

In hindsight, I do feel a bit sorry for the guy.<\/p>\n

He wasn\u2019t the same one as before \u2014 just an unlucky sequel character catching the wrath meant for his predecessor.
\nBut\u2026 ehh\u2026 sorry not sorry<\/em>?<\/p>\n

This guy, let’s call him Ernie, started off by saying he was from KPN, and that \u2014 since KPN owns the fiber cable \u2014 they had no idea<\/em> who my current provider was. If I could just give him that information?<\/p>\n

Translation<\/strong>: a blatant lie, meant to extract info and launch the sales pitch from there.<\/p>\n

I replied:<\/p>\n

\u201cNo. I\u2019m not giving you that information. If your company doesn\u2019t know who\u2019s using your own network, that sounds like a you problem.\u201d<\/em><\/p>\n

He was visibly baffled.
(And yes \u2014 even this<\/em> autistic guy could pick up on that.)<\/p>\n

He then tried a few different permutations of the same question. And I gave him the same answer \u2014 in the same number of permutations.\u00a0 He didn\u2019t like that.<\/p>\n

Then he switched tactics. He asked how much we paid for our monthly internet subscription.<\/p>\n

Translation<\/strong>: A soft reset \u2014 back to the sales pitch.<\/p>\n

Again, I gave him an evasive answer:<\/p>\n

\u201cWhy do you want to know that? I\u2019m not going to tell you. That\u2019s none of your business.\u201d<\/em><\/p>\n

Then he asked me why I was being so defensive.<\/p>\n

So I told him the truth:<\/p>\n

\n

A colleague of yours came by a few weeks ago and told my wife a bunch of blatant lies.
And frankly, I\u2019m fed up with door-to-door sales.<\/em><\/p>\n<\/blockquote>\n

(Again, he didn\u2019t like that.)<\/p>\n

He even showed me his tablet, claiming he could see who had visited before \u2014 and that a follow-up visit had been planned<\/em>.<\/p>\n

Because of privacy, I won\u2019t mention his real name here.<\/p>\n

But Ernie wasn\u2019t having it. He said he felt offended<\/em> by my behavior.<\/p>\n

I told him:<\/p>\n

\u201cThat sounds like a you problem. Now I\u2019d like you to leave my property.\u201d<\/em><\/p>\n

He mumbled something about how maybe he should try the house next door.\u00a0 I confirmed his suspicion.<\/p>\n

Then, in one final act of awkward politeness, he reached out his right hand for a handshake.<\/p>\n

I refused.<\/p>\n

Again.<\/p>\n

Which, once more, seemed to genuinely startle poor Ernie.<\/p>\n

And Ernie left the premises……<\/p>\n

The End?!<\/p>\n

Nope! ( but in a good way )<\/p>\n

Part 3, a decent person! @ bluesky<\/h1>\n

Right after the encounter, I posted a rant on Bluesky about the situation \u2014 and how I\u2019m completely fed up with door-to-door salespeople who ignore the very simple rule of \u201cread the damn sticker.\u201d<\/em><\/p>\n

And today\u2026 KPN actually responded! No idea who it is, but I think I\u2019m happy with the way it was handled.<\/p>\n

\"\"<\/p>\n

\n

Good afternoon Martin!<\/strong>
If you\u2019ve indicated that you don\u2019t want any more visits, they\u2019re supposed to respect that.<\/p>\n

Could you send us a DM with your postal code, house number, and the date\/time of their last visit?
I\u2019ll file a report and forward your request to the appropriate department this week.<\/p>\n<\/blockquote>\n

I have responded. It seems they can’t find my previous entries where I asked to be deleted from their systems, but now<\/em> they will. We’ll see about that.<\/strong><\/p>\n

The upside of the story is that I’m going to get a confirmation from them once the information has been processed \u2014 so I\u2019ll have it in writing.<\/p>\n

I also asked why they are telling blatant lies. Apparently, it\u2019s not KPN itself who’s doing the door-to-door sales, but a separate contractor.<\/p>\n

In the end, KPN remains responsible. Let\u2019s hope they take real action against this contractor.<\/p>\n

Conclusion<\/h1>\n

So: two jerks, and one actual decent person. Hopefully it\u2019s fixed now.<\/p>\n

Yes, I know.\u00a0 I could<\/em> have handled the situation differently.\u00a0 It may even sound a bit childish, the way I responded.\u00a0 I could\u2019ve been polite. I could\u2019ve just said, \u201cNo thanks, we\u2019re not interested.<\/em>\u201d<\/p>\n

But here\u2019s the thing: KPN has had multiple<\/em> opportunities to respect our wish to be left alone.<\/p>\n

And they haven\u2019t.<\/p>\n

So honestly\u2026<\/p>\n

Why should I keep being polite to a company \u2014 or its contractors \u2014 that keeps ignoring that?<\/p>\n

(And that\u2019s not even mentioning the fact that their employees and\/or contractors are simply telling lies.)<\/em><\/p>\n

And a message to all door-to-door salesmen, women, sheep, dogs, or whatever you identify as \u2014
Please don\u2019t ring our doorbell.<\/strong>
Just don\u2019t.<\/strong><\/p>\n

 <\/p>\n

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For the past few years, we’ve had a sticker next to our doorbell that politely reads: “No door-to-door salespeople, please.” It works \u2014 99% of salespeople (yes, even the polite ones in suits) see it, turn around, and leave us in peace. But then there’s a special breed of door-to-door sellers. 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